Dear customers and visitors, welcome to our Frequently Asked Questions (FAQ) section. Here you will find clear and detailed answers to the most common questions regarding our online shop, the processes of purchasing, shipping, payment, and more.
Our goal is to provide you with all the information you need to make informed and safe purchases, enhancing your experience on our site. We have collected the questions we receive most frequently from our customers and provided comprehensive answers for each of them.
If you do not find the answer you are looking for, please do not hesitate to contact us. Our customer service team is always available to offer support and guide you through every step of your purchasing journey.
Questions & Answers
Choose the products you wish to purchase, add them to your cart, and follow the checkout process. You will need to provide your shipping and payment information.
We accept several payment methods, including credit/debit cards, PayPal and Satispay.
Absolutely. The security of your data is our priority. We use advanced technologies to ensure secure transactions and protect your personal information.
After placing an order, you will receive a tracking code to monitor its shipment. In addition, you can log into your account on our site to view the status of your order.
Orders can be changed or cancelled within a short time of purchase. Contact our customer service department for assistance.
We ship orders within five working days after receipt of order and payment. Delivery times vary depending on the destination.
We use specialized packaging to ensure that your purchases arrive in impeccable condition, especially for artwork and fragile items.
If you notice any damage to the packaging or product, report it to the courier immediately by placing a “reserve check” on the delivery document.
We offer a return policy. For more details, please see our terms of sale or contact customer service.
We are available via email, phone, or through the contact form on our website. Our customer service representatives are ready to assist you with any of your needs.
Images are approximate and may differ in color, size or accessories. Please read the product descriptions carefully for exact specifications.
After placing your order, you will receive a confirmation email with all the details. It is important to check them and promptly notify us of any corrections.
You can withdraw from the contract within 14 working days after receiving the products by sending a written notice. Products must be returned at your expense and in undamaged condition.
Return costs are the responsibility of the consumer. We recommend that you insure your shipment and use appropriate packaging.
The right of withdrawal does not apply to products sealed unopened by the customer, products that deteriorate quickly, or products customized to customer specifications.